Helpdesk Specialist
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Jan18,2014
Location
Duration
Company Information


Website: http://
Job Description



Job Responsibilities


You will be part of a team operating the client’s IT helpdesk as the first point of contact to users.


The job responsibility involves assisting users remotely in resolving issues encountered in their daily use of IT systems (e.g. PC configuration, setup), answering queries concerning usage of standard applications and IT services, and servicing request calls (e.g. account creation).


You are expected to resolve most of the PC client services calls, and be able to troubleshoot effectively, isolate the problem and dispatch the call to the next level, if necessary.



Job Requirements


Nitec /Higher Nitec IT


Diploma in IT or relevant field



EA License NO : 07C5567



Kindly send in your updated resume in word document to helpdesk@enggsol.net


How to Apply

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