Customer service Call canter
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Aug02,2014
Location
Duration
Company Information


Website: http://
Job Description

Call Center Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Qualifications Call Center Representative Job Duties:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
How to Apply EA License NO: 07C5567
Interested send your updated resume at cso@enggsol.net
Email Resume To cso@enggsol.net

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