Senior TAC Service Engineer
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Oct18,2014
Location Singapore
Duration
Company Information


Website: http://
Job Description

Senior TAC Service Engineer


Responsibilities:



  • Accept escalations from level 1 & 2 technicians to resolve high priority/complex customer issues.

  • Provide onsite services to customers on hub installation, upgrading and network troubleshooting as well as Network Audits.

  • Review and validate bugs opened by TAC engineers and work with Engineering toward resolution.

  • Reproduce customer issues and test new software packages, in a LAB environment.

  • Provide Technical Account Management (TAM) roles for premium customers

  • Provide third party product support on designing, installations, integration and troubleshooting

  • Provide On Call Support after hours and on weekends


Requirements:



  • Bachelor Degree in Telecommunications/Computer Science or equivalent work experience

  • Ability to work in a support environment where the main focus is working with clients either on the telephone or via email

  • Knowledgeable of trouble ticket systems, trouble ticket policies and procedures including escalations and measurements such as MTTR.

  • 7 years of concurrent experience working with RF/Satellite Communication and/or TCP/IP Networking, design and/or troubleshooting.

  • Ability to debug complex TCP/IP network issues, experience on using tools like TCPDUMP or Wireshark packets sniffers and analyzers.

  • Working knowledge of Linux/UNIX, and MYSQL

  • Ability to travel domestically and internationally up to 20% of the time

  • Desired Qualifications: Cisco (CCNA, CCNP), LINUX/UNIX, MySQL.

  • Programing skills, like Perl language and B-shell scripts

  • VSAT installation and troubleshooting experience


Interested Candidates send their resumes at network@enggsol.net


 


EA License NO: 07C5567

How to Apply

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