Helpdesk Specialist

Responsibilities

You will be part of a team operating the client’s IT helpdesk as the first point of contact to users.

The job responsibility involves assisting users remotely in resolving issues encountered in their daily use of IT systems (e.g. PC configuration, setup), answering queries concerning usage of standard applications and IT services, and servicing request calls (e.g. account creation).

You are expected to resolve most of the PC client services calls, and be able to troubleshoot effectively, isolate the problem and dispatch the call to the next level, if necessary.

Requirements:

At least a Diploma  in IT or relevant field

EA License NO : 07C5567

Interested send your updated resume at helpdesk@enggsol.net