Call Center Officer
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Oct18,2014
Location Singapore
Duration
Company Information


Website: http://
Job Description

Call Center Officer



Job Purpose


Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.



Key Accountabilities


Achievement of year-on-year productivity gain


Achievement and maintenance of customer satisfaction



Job Responsibilities & Duties


Attend and response to maximum number of incoming calls, email and voicemails with service quality


Follow-up on all escalated incident


Logged all calls reported into the case management system


Maintains and accurately update customer’s enquiry, problem and resolution into the case management system


Generates management reports


Provides assistance and guidance to junior colleagues


Perform other duties as assigned



Requirements:


Diploma in IT or Business or related discipline


Minimun 1 year of helpdesk experience for \\\'N\\\' or \\\'O\\\' level


Internet Savvy


Good verbal and written skills


Customer Service Oriented


Willing to work on three rotating shift (Morning, Afternoon and Night) are preferred


EA License NO : 07C5567


Interested send your updated resume at cso@enggsol.net


 


How to Apply

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