Call Center Officer
Job Type Full-time
Job Status Sourcing
Date Posted Oct18,2014
Location Singapore
Company Information

Website: http://
Job Description

Call Center Officer

Job Purpose

Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.

Key Accountabilities

Achievement of year-on-year productivity gain

Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

Attend and response to maximum number of incoming calls, email and voicemails with service quality

Follow-up on all escalated incident

Logged all calls reported into the case management system

Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Generates management reports

Provides assistance and guidance to junior colleagues

Perform other duties as assigned


Diploma in IT or Business or related discipline

Minimun 1 year of helpdesk experience for \\\'N\\\' or \\\'O\\\' level

Internet Savvy

Good verbal and written skills

Customer Service Oriented

Willing to work on three rotating shift (Morning, Afternoon and Night) are preferred

EA License NO : 07C5567

Interested send your updated resume at


How to Apply

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