Service Support Engineer
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Dec26,2014
Location Singapore
Duration
Company Information


Website: http://
Job Description



























Education/Experience




ITE/Diploma in Information Technology/Electrical & Electronics Engineering or equivalent





Job Description



1. Technical front end support to end users


2. Troubleshooting on both hardware and software issues (e.g. Laptops, PCs, printers, scanners and network connectivity issues)


3. To assist in other IT related projects or activities (such as upgrades, changes, maintenance and relocation)


4. Update the incident and coordinate with the helpdesk team or other support group to close the incident


5. Respond to customer calls which will include problem identification, escalation and resolution of hardware and software problems


6. Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate and/or according to established procedures





Skills Set




  • Knowledge in hardware troubleshooting & desktop support is an advantage

  • Good interpersonal and communication skills



EA License NO: 07C5567



Kindly send in your updated resume in word document to system@enggsol.net



 


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