Education/Experience

ITE/Diploma in Information Technology/Electrical & Electronics Engineering or equivalent

Job Description

1. Technical front end support to end users

2. Troubleshooting on both hardware and software issues (e.g. Laptops, PCs, printers, scanners and network connectivity issues)

3. To assist in other IT related projects or activities (such as upgrades, changes, maintenance and relocation)

4. Update the incident and coordinate with the helpdesk team or other support group to close the incident

5. Respond to customer calls which will include problem identification, escalation and resolution of hardware and software problems

6. Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate and/or according to established procedures

Skills Set

• Knowledge in hardware troubleshooting & desktop support is an advantage


• Good interpersonal and communication skills