Call Center Officer
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Jan03,2015
Location Singapore
Duration
Company Information


Website: http://
Job Description

Call Center Officer


Job Purpose


Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.



Key Accountabilities


Achievement of year-on-year productivity gain


Achievement and maintenance of customer satisfaction



Job Responsibilities & Duties


· Attend and response to maximum number of incoming calls, email and voicemails with service quality


· Follow-up on all escalated incident


· Logged all calls reported into the case management system


· Maintains and accurately update customer’s enquiry, problem and resolution into the case management system


· Generates management reports


· Provides assistance and guidance to junior colleagues


· Perform other duties as assigned



Requirements:


· Diploma in IT or Business or related discipline


· Minimun 1 year of helpdesk experience for \\\'N\\\' or \\\'O\\\' level


· Internet Savvy


· Good verbal and written skills


· Customer Service Oriented


· Willing to work on three rotating shift (Morning, Afternoon and Night) are preferred



EA License NO : 07C5567


 


Interested send your updated resume at cso@enggsol.net

How to Apply

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