Job Description:

Project implementation for Singapore Mindef project.  They include but are not limited to the following:

• Work closely with project manager to ensure critical project milestones are completed on schedule and meeting customer requirements


• Plan and Conduct network (hub and remotes) acceptance testing and commissioning with Customer


• Provides customer support on-site, including field support for local and overseas exercises


• Resolves customer issues related to Broadband IP communication via satellite transmission


• Isolates and corrects network faults using network management tools.


• Assists in design of satellite communications systems and maintaining documentation related to project or customer network


• Provides support of  new software releases to customers.


• Supports complex systems installation and startup at customer sites.


• Create as-build document for network installed on customer sites


• Analyzes, troubleshoots and resolves product related issues resulting from installation, upgrades, configurations, integrations, or testing.


• Generates Return Materials Authorizations (RMA) for failed equipment and assists RMA coordinator with technical verification and


• validation of RMA requests submitted to Technical Assistance Centre.


• Conducts product operational and maintenance training to Customer


• Support warranty and post warranty phase of the project