IT Support Engineer (NOC)
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Feb07,2014
Location Singapore
Duration
Company Information


Website: http://
Job Description



Key Responsibilities for IT support



  • Providing 1st level and 2nd level troubleshooting to the end-user’s problem regarding hardware issues like desktop, laptop, printer, projector and mobile devices such as iPhone & blackberry.

  • Install, configure and do maintenance for all new or existing hardware, network services and systems

  • Troubleshoot User account, Software installations, email, anti-virus and anti-spam related issues.

  • Knowledge and experience on maintenance and administration of Windows & Unix platforms.

  • Supports network and computing infrastructure

  • Requires good knowledge of networking essentials.

  • Having basic knowledge on VPN setup and remote access

  • Performing basic troubleshooting for network connection that will be raised by the end-user

  • Troubleshooting software issues such as MS Windows OS (2000, XP, Win 7), MS Office, MS Outlook and other In-house applications

  • Troubleshoot and fix wireless issues like setting the configuration checking the user’s account and guide them the correct procedure to connect

  • Troubleshoot network or application issues

  • IT Inventory management and documentation of network problems and resolution for future reference

  • Proper logging of all incidents that was received from a phone call or from email sent by the user

  • Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls LAN, WAN TCP/IP, DNS, DHCP VoIP is added advantage.

  • Perform system monitoring, system admin functions, preventive maintenance and backup

  • Able to work shift duties on a 5 day week (client support is 7 days a week for 12 hours, e.g. 10am to 10pm.)


Work Experience:  3-5 Years
Must have Skill: Cisco Switches & Router, Networking, and Firewall Check Point
Prefer Skill: Window & UNIX Server


EA License NO : 07C5567



Interested candidates please send your updated resume to desktop@enggsol.net


How to Apply

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