| Network Engineer (Managed Services- Voice )
Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Create and maintain comprehensive documentation for all implemented networks.
Assist in preparation of proposals and solution presentations.
Able to lead a team of network engineers (size).
Attain key certifications for partnership with key vendors.
Act as Tier 3 roles and point of contact for escalation from Tier 2 and 1.
Manage, coordinate and resolve incident & perform complex change for Cisco UC infrastructure.
Assign & track customer problem recovery activities within Service Level Agreement
Work with vendor and internal team on Capacity Management & Problem management for Cisco UC infrastructure
Maintain technical certifications as required
Possess Diploma/Advance Diploma/Degree in Computer Science/IT/Computer & Telecommunication Engineer or equivalent
CCVP certification required, CCIE voice preferred
ITIL v3 knowledge would be advantageous
3+ years hands on experience on Cisco’s UC product line, including Unified Communications Manager, Communications Manager Express, Unity, Unity Express, Unity Connection, Unified Contact Center Express (UCCX), Unified Presence Server and Communicator, Telepresence, Webex and MeetingPlace.
Experience designing/implementing or operating complex, multisite voice over IP network
Expertise with VOIP communications protocols such as H323 / SIP / MGCP / SCCP
Good verbal and written communication skills
Expertise with related vendor technologies, such as NICE recording
Experience with Data Centre Technologies, such as Virtualization, Storage Area Network, Firewall, Core Switching & Router, Aggregation Router.
EA License NO : 07C5567
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