Customer Service Executive
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Feb08,2014
Location
Duration
Company Information


Website: http://
Job Description



Responsibilities


You will manage customer accounts and be the point of contact for customers.


You will be required to adopt a customer centric and professional approach with a high level of service quality in your interactions with the customer.


You will also answer sales and general enquiries from customers. In addition, you will provide sales proposals, confirm sales and activate relevant parties.


You will consolidate reports for dissemination to customers on a regular basis and prepare presentation material, meeting minutes and ensure timely dissemination to the relevant stakeholders.


You will need to monitor Service Level Agreements to ensure that the company is meeting the KPIs.


You will also be required to actively adopt a continuous process improvement approach in delivering value-added services to customers in a cost effective manner.


Skill Sets


Diploma or Degree holder with at least 2 years of experience in Accounts Management/ Customer fronting, preferably in IT-related industry or with IT background


Excellent written as well as oral communication skills and the ability to appreciate a basic to intermediate level of technical details.


Team player - able to work well with other team members and provide the necessary support when and as required


Resilient - able to work under pressure and ability to track and deliver assignments on schedule


Strong Interpersonal skills , able to work with all levels of staff& mgmt (both internal & external customers)


Professional conduct & presence, a pleasant personality who maintains composure in stress situations


Analytical & Problem solver & ability to follow set processes and procedures as part and parcel of daily work requirements


Willingly and able to handle substantial administrative & manual functions pertaining to sales orders preparation, wins and billing


Good knowledge of Word, Excel, Powerpoint


EA License NO : 07C5567


Interested send your updated resume at cso@enggsol.net



How to Apply

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