Responsibilities:

Function as a team lead to supervise a team of 4 members

Monitor and track Consumer Service Provisioning to ensure there is update on all the milestones so that services can be provided expeditiously to customers

Liaise with customers, 3rd party vendors, IT support to resolve technical problems encountered by customer’s fibre network links

Handle escalations reported by customers and internal stakeholders

Provide timely and quality updates to customers and document the resolutions in a systematic manner

Contribute to team effort by performing other duties as assigned by supervisors.

Requirements:

Diploma with relevant work experience& supervisory skills will be an advantages.

Possess good working knowledge of office applications software (e.g. Microsoft Word, Excel, PowerPoint)

Clear and concise in communications, keen to learn and is a good team player

EA License NO : 07C5567