Customer Service Executive (CRM)
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Jan18,2014
Location
Duration
Company Information


Website: http://
Job Description


Responsibilities


You will be the leader to a team of school support personnel to provide end-user computing support to schools. You are professional and experienced in customer service, human resource coordination and contract administration. You will be responsible to conduct regular customer visits, manage and possess people management skills to counsel support personnels. You will also assist to up-sell services, address escalated issues, billing queries and delegate assignments to support personnel. You are responsible for the good customer satisfaction for the support services. You will also coordinate desktop education programmes for Customers. You are also the single-point of contact to Schools under your care, rollout and coordinate implementation activities in Schools.


Requirement


Diploma/ Degree in Computer-related discipline


At least 2 years of experience in Accounts Management/Customer fronting


Ability to appreciate the technicality of the subject matter in order to analyze, solve and follow the standard operating processes to address problems raised


Ability to prioritize and handle multiple tasks, often within short periods of time with frequent interruptions and considerable pressure due to immediate deadlines


Good customer management and oral skills as position require liaising with the internal & external parties


Position will be contractual basis of 1-year with possibility of renewal


Interested send your updated resume at cso@enggsol.net



EA License NO : 07C5567

How to Apply

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