HELPDESK ENGINEER
Reference
Job Type Full-time
Job Status Sourcing
Date Posted Jan18,2014
Location
Duration
Company Information


Website: http://
Job Description


Job Description:

The Help Desk Agent would be part of  our System Management Centre (SMC) team running day-to-day ATM dispatch centre.  He/she shall act as Single Point of Contact (SPOC) for all ATM incidents reported to SMC Helpdesk through the different channels including hotlines and emails.


Primary Responsibilities:



  • Handle incoming calls and emails on incidents reported by customers.

  • Perform ticket creation, updating, assigning, and closing of incident tickets.

  • Perform system monitoring functions within SMC.

  • Dispatch engineers to the sites to attend to machine faults.

  • Generate helpdesk reports.


Job Experience and Requirements:



  • At least a Diploma in Computer Studies, Management Information Systems (MIS), Computer Science or a related field.

  • For those who do not have a Diploma but with at least 1 year relevant working experience would be considered.

  • Good knowledge on Help Desk operations / support including incident management.

  • Able to perform shift work (3 rotating shifts).

  • Ability to communicate effectively, calmly, and patiently with both technical and non-technical customer including internal groups.

  • Ability to multi-task and be flexible with assigned work schedule.

  • Good customer service skills including verbal and written communication skills.


EA License NO: 07C5567


If interested, kindly forward your updated resumes to helpdesk@enggsol.net

How to Apply

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